Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the standard shipping timeframe for Chamonix House orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. White-glove delivery for larger furniture pieces may require additional time.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom furniture and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
Do you offer international shipping?
Currently, Chamonix House ships within the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our customer support team within 48 hours of delivery with photos of the damage to initiate a replacement or refund.
Are your materials sustainably sourced?
At Chamonix House, we prioritize quality and ethics. Many of our wooden pieces are FSC-certified, and we partner with artisans who use sustainable practices whenever possible to minimize our environmental footprint.